There are a number of reasons why your washing machine won't start it's cycle. Down below, you can find a number of common solutions which should fix the problem. If none of these solutions work you may need a repair carried out by one of our qualified engineers.

The door is not locked properly

Close the door properly until you can hear an audible click. An overloaded washing machine drum may be preventing the door from being closed properly. For more information on how to fill your washing machine correctly, click the link below. Also check whether an item of washing is jammed between the door and the housing.

The start button is held down too short or too long

To start a programme, you will need to press and hold the start button slightly longer than the other buttons on the washing machine, appoximately 1 to 2 seconds. A brief press will not be sufficient. If the button is held down too long, a double audible beep will be heard and the washing machine will not start. This prevents a programme from being started through any accidental contact with the start button.

Make sure child lock is not activated

This means that the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active.

The procedure to activate/deactivate the child lock may vary depending on your model. If you are unsure on how to deactivate the child lock please consult your user manual. If you’re having trouble finding your manual, you cna search the internet using your model number followed by 'user manual' eg WTX123456 user manual